Monday, September 12, 2011

Find the Reason for the Delay



Here’s a situation I heard several times while reviewing recordings from salespeople.
Prospect: "We’re not ready yet. Give me a call back later in the quarter."
Sales Rep: "Umm, how about the beginning of June?"
Prospect: "Sure."
Here’s another.
Prospect: "We’re still giving it some consideration. Just not ready yet."
Sales Rep: "OK, how about if I call you back in a couple of months?"
Prospect: That’s fine.
One more:
Prospect: "Not a good time for it now. Maybe later."
Sales Rep: "Well, how about I check back with you at the end of the summer?"
Prospect: "OK."
Notice the trend? What’s happening here?
The salesperson is in no better of a position after the call than he was before it. Actually, he is worse off, since he has now scheduled a follow-up call to a person who may never buy anything. This is why some salespeople are always busy, but never show any real results. And it compounds over time.
In each situation, the salesperson validated the delay by suggesting a call back time, instead of focusing on the reason for any interest, and the delay.
Two Rules
Fellow salesperson, I implore you to follow two basic premises:
1. If you’re ultimately going to get a "no," it’s much better to hear it today than six weeks, six months, or six calls from now.
2. If you’re placing a follow-up call, know why.
Consider that if you allow someone to put you off, and you ultimately hear a "no" on the very next call (if you’re lucky), you likely didn’t just waste that one additional call. Think of how many attempts it might have taken to finally reach them. To illustrate the magnitude of this problem over time, multiply that number by the number of times you let some people put you off. Then multiply that by the number of times this happens to you per week. Mind boggling!
Recommendations
OK, so what should you do?
Again, let’s find out why they say what they do. Don’t dwell on the "when" of a call back; instead focus on WHY they feel a call back would even be necessary.
Let’s take each of the aforementioned examples and provide better responses.
Prospect: "We’re not ready yet. Give me a call back later in the quarter."
Sales Rep: "I’ll be happy to give you a call back. What will make that a better time for you? What will have to happen for you to move on it?"
Prospect: "We’re still giving it some consideration. Just not there yet."
Sales Rep: "I see. What is it that you are considering?"
One more:
Prospect: "Not a good time for it now. Maybe later."
Sales Rep: "Hmm, what would make later a better time?"
Notice, again, that we’re trying to understand the reason for the delay. And we’re using their terms whenever possible.
And don’t think that this approach is pushy; it’s simply direct. If there is a future event that would make later a better time for them, so be it. Let’s just find out what it is.


Article Source:  Art Sobczak


Greg Longstaff
Business Development Consultant
Franchise Network Specialist
greg@salesmarket.co.nz
+64 9.307.7860

Sunday, September 11, 2011

The Seven Pitfalls of Business Failure And How to Avoid Them


1. You start your business for the wrong reasons.
Would the sole reason you would be starting your own business be that you would want to make a lot
of money? Do you think that if you had your own business that you'd have more time with your family?
Or maybe that you wouldn't have to answer to anyone else? If so, you'd better think again.

On the other hand, if you start your business for these reasons, you'll have a better chance at
entrepreneurial success:

You have a passion and love for what you'll be doing, and strongly believe -- based on
educated study and investigation -- that your product or service would fulfill a real need in the
marketplace.


You are physically fit and possess the needed mental stamina to withstand potential
challenges. Often overlooked, less-than-robust health has been responsible for more than a
few bankruptcies.

You have drive, determination, patience and a positive attitude. When others throw in the
towel, you are more determined than ever.

Failures don't defeat you. You learn from your mistakes, and use these lessons to succeed
the next time around. Head, SBA economist, noted that studies of successful business owners
showed they attributed much of their success to "building on earlier failures;" on using failures
as a "learning process."

You thrive on independence, and are skilled at taking charge when a creative or intelligent
solution is needed. This is especially important when under strict time constraints.

You like -- if not love -- your fellow man, and show this in your honesty, integrity, and
interactions with others. You get along with and can deal with all different types of individuals.

2. Poor Management
many a report on business failures cites poor management as the number one reason for failure.
New business owners frequently lack relevant business and management expertise in areas such as
finance, purchasing, selling, production, and hiring and managing employees. Unless they recognize
what they don't do well, and seek help, business owners may soon face disaster. They must also be
educated and alert to fraud, and put into place measures to avoid it.

Neglect of a business can also be its downfall. Care must be taken to regularly study, organize, plan
and control all activities of its operations. This includes the continuing study of market research and
customer data, an area which may be more prone to disregard once a business has been established.

A successful manager is also a good leader who creates a work climate that encourages productivity.
He or she has a skill at hiring competent people, training them and is able to delegate. A good leader
is also skilled at strategic thinking, able to make a vision a reality, and able to confront change, make
transitions, and envision new possibilities for the future.

3. Insufficient Capital
A common fatal mistake for many failed businesses is having insufficient operating funds. Business
owners underestimate how much money is needed and they are forced to close before they even
have had a fair chance to succeed. They also may have an unrealistic expectation of incoming
revenues from sales.

It is imperative to ascertain how much money your business will require; not only the costs of starting,
but the costs of staying in business. It is important to take into consideration that many businesses
take a year or two to get going. This means you will need enough funds to cover all costs until sales
can eventually pay for these costs.

4. Location, Location, Location
Your college professor was right -- location is critical to the success of your business. Whereas a good
location may enable a struggling business to ultimately survive and thrive, a bad location could spell
disaster to even the best-managed enterprise.

Some factors to consider:

Where your customers are

Traffic, accessibility, parking and lighting

Location of competitors

Condition and safety of building

Local incentive programs for business start-ups in specific targeted areas

The history, community flavor and receptiveness to a new business at a prospective site

5. Lack of Planning
Anyone who has ever been in charge of a successful major event knows that were it not for their
careful, methodical, strategic planning -- and hard work -- success would not have followed. The same
could be said of most business successes.

It is critical for all businesses to have a business plan. Many small businesses fail because of
fundamental shortcomings in their business planning. It must be realistic and based on accurate,
current information and educated projections for the future.

Components may include:

Description of the business, vision, goals, and keys to success

Work force needs

Potential problems and solutions

Financial: capital equipment and supply list, balance sheet, income statement and cash flow
analysis, sales and expense forecast

Analysis of competition

Marketing, advertising and promotional activities

Budgeting and managing company growth

In addition, most bankers request a business plan if you are seeking to secure addition capital for your
company.

6. Overexpansion
A leading cause of business failure, overexpansion often happens when business owners confuse
success with how fast they can expand their business. A focus on slow and steady growth is optimum.
Many a bankruptcy has been caused by rapidly expanding companies.

At the same time, you do not want to repress growth. Once you have an established solid customer
base and a good cash flow, let your success help you set the right measured pace. Some indications
that an expansion may be warranted include the inability to fill customer needs in a timely basis, and
employees having difficulty keeping up with production demands.

If expansion is warranted after careful review, research and analysis, identify what and who you need
to add in order for your business to grow. Then with the right systems and people in place, you can
focus on the growth of your business, not on doing everything in it yourself.

7. No Website
Simply put, if you have a business today, you need a website. Period.

In the U.S. alone, the number of internet users (about 70 percent of the population) and e-commerce
sales (about 70 billion in 2004, according to the Census Bureau) continue to rise and are expected to
increase with each passing year. In 2004, the U.S. led the world in internet usage.

At the very least, every business should have a professional looking and well-designed website that
enables users to easily find out about their business and how to avail themselves of their products
and services. Later, additional ways to generate revenue on the website can be added; i.e., selling ad
space, drop-shipping products, or recommending affiliate products.

Remember, if you don't have a website, you'll most likely be losing business to those that do. And
make sure that website makes your business look good, not bad -- you want to increase revenues, not
decrease them.

When it comes to the success of any new business, you -- the business owner -- are ultimately
the "secret" to your success. For many successful business owners, failure was never an option.
Armed with drive, determination, and a positive mindset, these individuals view any setback as only
an opportunity to learn and grow. Most self-made millionaires possess average intelligence. What
sets them apart is their openness to new knowledge and their willingness to learn whatever it takes to
succeed.

Article Source: Written by Patricia Schaefer  www.businessknowhow.com

Friday, September 9, 2011

Sweat the small stuff to improve job satisfaction


Many of us spend more time at work than we do with our families.  Even when we are at home, we’re often thinking about work issues, or working remotely using technology.  Job satisfaction surveys indicate that even in times of high unemployment (where you might think people would be grateful just to have a job), up to a third of those employed report being unfulfilled at work and would willingly jump ship to another firm if they could.

What can we do as leaders to create a more fulfilling work environment for our people?

Sweat the small stuff.

As leaders, we know the importance of focusing on the big picture.  We choose our key strategic priorities, break them down into individual projects, and make sure our key performance indicators are moving in the right direction.  Business execution is all about working on the right things – the big stuff.

However, when it comes to job satisfaction, it is the little things that matter.  It is the recurring daily hassles and frustrations that chisel away at your people’s motivation: The machine that doesn’t work; the bug in the software; the flickering light bulb.  Surprisingly, it is the little things that are out of our control that frustrate us the most.

Keep your ears open for the little hassles and niggles that your staff complain about.  Don’t brush them off - fix them.  Sometimes the simplest improvement can have a huge positive psychological impact.  It doesn’t have to cost much either.  I was amazed at how grateful our people were when all I did was install new paper towel dispensers in the restrooms at one of our offices.  Seeing progress being made every day is a key motivator.

What little thing could you fix in your work environment this week that would address a daily frustration for your people?

A Sense of Achievement.

Similarly, people report higher job satisfaction when they feel like they are achieving something every day.  It’s all about visible progress.  

At the beginning of every day ask your people, “What is the #1 thing you are going to achieve today?”  

Don’t let people get away with saying something general like, “I’m going to work on project X”.  Specificity has power.  If your people are working on a large project, get them to specify what piece of that project they can get done by the end of the day.

The best way to eat an elephant is one bite at a time.  Get everyone to name that bite they are going to cut off, chew down, and swallow today.  Write it down.  Check it off when it is done.  Make sure your people finish every day with a sense of achievement.

What is the #1 priority that you will get done today? 
Do you need help setting a winning strategy?
Check out our new webinar - The Missing 98%
Stephen Lynch
Chief Operating Officer - Global Operations - RESULTS.com

Liked this Business growth tip? Send to a Friend
RESULTS.com can transform your business 
Connect with us 



Article Source: Results.com

Greg Longstaff
Business Development Consultant
Franchise Network Specialist
greg@salesmarket.co.nz
+64 9.307.7860