The team at Inspired invites you to attend our Thoughts@Fort business briefing:
Come and learn the secrets of outstanding customer service!
Customer Experience Management …
with Ivan Smith from KiwiHost
KiwiHost is New Zealand’s largest provider of customer experience management programmes, assisting over 30,000 businesses and 250,000 Kiwi’s with developing customer service skills.
Ivan is KiwiHost’s primary Auckland workshop awarded facilitator and has over 30 years exposure working at the front line of customer service, through to heading several international customer focussed businesses.
Ivan’s presentation details the findings of a Kiwi consumer market survey undertaken in conjunction with JRA:
- What do customers want?
- Satisfaction levels across various sectors of business
- Level of service perception
- What happens when a customer doesn't receive good service?
- What do I need to do about it?
- How can I gain competitive edge?
- What abilities and attitudes do my staff need?
When: 13th September 2011
Level 8, 57 Fort Street
(On-street parking is available on Fort St, or in the nearby carpark buildings)
Registrations & refreshments from 5:00pm
Session 5:30pm - 6:30pm
RSVP
Email: katie.pinfold@inspired.co.nz or
Phone Nadine on 09 309 2561 or Fax 09 309 7798
Article Source: BuyaBiz Blog
Greg Longstaff
Business Development Consultant
Franchise Network Specialist
greg@salesmarket.co.nz
+64 9.307.7860
No comments:
Post a Comment