Showing posts with label Business Advise. Show all posts
Showing posts with label Business Advise. Show all posts

Friday, November 11, 2011

The best way to teach and learn


Many of us acquire our dominant learning habits through our experiences as students.  However, those experiences we had in the classroom do not mean that this is the best way to teach and learn topics now.

New studies in education contain key lessons that can be applied to the business environment.

You will probably be pleased to hear that the quantity of study is not important – it is the quality.  Interestingly, the amount of time students spend on homework has risen over the last 3 decades – but the level of educational attainment has not risen with the increased workload.  In fact, traditional homework assignments in science, English and history have been shown to have “little to no impact” on student test scores.  What a waste of time!

Fortunately, in recent years, brain research has uncovered better ways to absorb, retain and apply knowledge.  Applying these new techniques in the classroom has been shown to lift exam scores by 13-25%.

As a business leader, you need to be aware of this new research, and apply it to the way you teach your staff on the job skills.  Here is an overview:

Spaced repetition.

This technique has a proven positive impact on learning. Instead of studying a topic, then moving onto the next topic as most training modules do, it is far superior to review the same materials over and over in a series of brief sessions spread over a longer prior of time.

When we are re-exposed to the same information frequently, we are forced to use the same neural pathways over and over – and the content becomes burned into our brains and retained.

So while we might roll our eyes at having to do yet another training session on how to use our CRM program – brain science suggests that we do in fact benefit.

Retrieval practice.


Rather than one big exam, a series of smaller exams that force us to retrieve the same information over and over are far superior. Reading and making notes on a subject doesn’t impact learning very much, but every time we are forced to retrieve a memory in an exam situation we make it stronger and more lasting.  Hurray – more exams!

How can you continually test your staff to enhance their learning?

Make them work for it.

Interestingly, if we make the subject too easy, our brains discount the information as not being worth remembering.  We need to make people work for it.  The extra effort signals our brains that the knowledge is worth keeping.  This can be achieved by creating different scenarios that force people to revisit the topic from a variety of different angles.

Your homework assignment:

How can you apply this research to the way you train and induct new staff?  How can you use it to reinforce and upgrade the knowledge of your existing staff?

Article Source: Results.com


Greg Longstaff
Business Development Consultant
Franchise Network Specialist
greg@salesmarket.co.nz
+64 9.307.7860

Saturday, September 17, 2011

Everybody lies! (Here's what to do about it)



That’s right - everybody lies.  In fact, if you never lied, you would find it very hard to function in society.  Of course, I am talking about “white lies” - the little things we say to make people feel better. For example:


  • “Your table will be ready in 5 minutes” (The statement has no basis in accuracy – it just sounds a lot better than a waiter saying you'll have to wait 15 minutes, and is intended to make you feel comfortable about waiting)
  • “I’ll start working on that today” (Really?  Or are they just saying that to reassure you that you are being taken care of?)
  • “Thank you. What a wonderful present” (We have all been taught that it is polite to say this – no matter what you honestly think of the gift)
  • “No – of course you don’t look fat in that dress” (Everyone knows there is only ever one “right answer” to this question!)

However, at the other end of the lying spectrum are the things people say to deliberately deceive others.  When these lies are exposed (and that is the key) – trust gets eroded and ultimately destroyed.

  • “The dog ate my homework” / “I’ve never been in trouble with the law” / “This mess is the other party’s fault”  (Excuses invented to “avoid pain” – blaming something or someone else, because they fear punishment or loss of reputation)
  • “Buy now before we run out of stock” / “I was asked to turn pro, but decided to build a career instead” / “Purchase this program now, and you too can become a millionaire”  (Persuasive stories told to “make a gain” – to impress someone, make a sale, or influence them to take the desired action)

Sadly, we see far too many examples of these lies and deceptions; in the news media, in politics, and in business communications.

To protect yourself from being deceived – you must “shine a spotlight” on any statements that you believe to be false (or where someone appears to be stretching the truth too far).  Very few lies can stand up to the scrutiny of these 3 approaches:

1. Separate fact from opinion
  • “How do you know that this is true?”
  • “What evidence do you have for this claim – can I see it?”
  • “Are there any studies that claim the opposite?”
  • “Who else besides you shares this opinion?”
  • “What is the counter argument?”

2. Slow things down
  • “Can you repeat what you just said – and give me more details this time?”
  • “I’m going to sleep on this before I make a decision”

3. Simplify
  • “I will not sign this proposal until I fully understand it”
  • "Explain it again - this time as if I knew nothing about this subject?"
  • “Can you reword this in simpler terms that a teenager could understand?”

Ignorance is not bliss.  Remember to use the spotlight approach, and as per the song from the rock band ‘The Who’, you “Won’t get fooled again!”

Stephen Lynch 

Chief Operating Officer - Global Operations 
RESULTS.com


Article Source: Results.com

 

Greg Longstaff
Business Development Consultant
Franchise Network Specialist
greg@salesmarket.co.nz
+64 9.307.7860